Scheduling for socially distanced shop visits

1. Set up your booking page

Set your opening times and shop capacity. Offer different durations and services so everyone can plan ahead.

2. Embed on your website

Create a seamless booking experience. Ask everything you need to know using a fully customizable booking form.

3. Communicate with customers

Let customers know what to bring, and remind them of their booking with custom email and SMS notifications.

4. Customers turn up when you expect them

Customers arrive knowing they can enter your shop. There’s shorter wait times for everyone and minimal social contact.

1. Set up your booking page

Set your opening times and shop capacity. Offer different durations and services so everyone can plan ahead.

2. Embed on your website

Create a seamless booking experience. Ask everything you need to know using a fully customizable booking form.

3. Communicate with customers

Let customers know what to bring, and remind them of their booking with custom email and SMS notifications.

4. Customers turn up when you expect them

Customers arrive knowing they can enter your shop. There’s shorter wait times for everyone and minimal social contact.

What you can offer your customers

Follow government rules, reduce queues, and let customers know you take their safety seriously.

Increase efficiency and safety

Manage how many people are in your shop at one time, increasing efficiency and respecting social distancing.

Reduce waiting times

Let customers secure a time instead of joining queues or waiting till it’s safe to enter your shop.

Offer different services

Offer different services to customers, so they can choose what they need, and you can prepare for their visit.

Maintain balance

Manage your capacity to allow for scheduled bookings and walk-ins.

Seamless booking experience

Allow customers to book directly from your website.

I just figured out what people are coming in for and made categories – test riding a bike, buying a part, getting a service estimate. I also added a question on the booking form asking "what do you need" so that way I have an idea of what the person is coming in for and I can be ready to make the transaction faster. It's helped a lot to streamline the process and also to just stagger customers coming in the shop.

David, Tip Top Bike Shop